KNITWORKZ is committed to make your shopping experience fuss free and enjoyable for you, thus kindly read through our terms and conditions before making your purchase.
PURCHASE AND DELIVERY:
• Kindly ensure that the correct product, size, colour and address have been entered prior to order. KNITWORKZ is unable to neither amend any orders nor consolidate orders, which were separately made once they have been confirmed.
• All orders will be processed within 2 to 3 working days upon verification of payment. Delivery is carried out during work hours, Monday to Friday, excluding weekends and local public holidays (Singapore). Please ensure that all required information are submitted during the payment process to avoid possible delays during shipping.
• KNITWORKZ will not be held liable for any lost parcels / damaged items mailed out should customer opt for normal/ regular postage.
• Self-collections are only available at an announced date, which will be set weekly by us at KNITWORKZ’s Facebook Fan page.
• For self-collections, do kindly check the item before you leave our presence, and ensure that everything is good, as no exchange/refund will be allowed thereafter.
EXCHANGES AND RETURN POLICY:
Defective/ Faulty Item(s) received:
• All exchanges have to mailed back to us within 7 working days from the day the parcel was received by customers.
• Please take a snapshot of the defect with descriptions and private message us with the details to our Facebook Inbox or knitworkz@gmail.com prior to mailing it back to us.
• Exchanges will only be done if the item is still in its original conditions.
(Un-use, packaging intact)
• An exchange will be done if the item(s) sent to you is defect/ faulty*. KNITWORKZ will reimburse normal postage for the defect item(s) sent.
• There may be a 0.5”-1” difference in the published measurements as items are mass-produced and not made to measure. Colors shown may deviate slightly on different screens as different monitors have different resolutions, In such cases, the variance may not be considered as a defect.
• KNITWORKZ will not accede to any exchange/refund request should you purchase our merchandise from any third party.
Incorrect Item(s) received:
• We apologize for sending you an incorrect item; please mail the incorrect item(s) to KNITWORKZ within 7 working days from the day the parcel was received by customers.
• Before you mail it back to us, please take a snapshot of the incorrect item(s) received and forward the snapshot to our Facebook Inbox or knitworkz@gmail.com we will reimburse the postage/shipping fees incurred.
• An exchange will be done if the item(s) sent to you is incorrect. There is strictly no cash refund unless the exact same piece is Out of Stock and all exchanges will only be done if the item is still in its original conditions (unworn, unwashed, unaltered)
• KNITWORKZ will not accede to any exchange/refund request should you purchase our merchandise from any third party
Size / Color exchanges:
• KNITWORKZ strictly do not allow Size/ Color exchanges. Hence, kindly make sure that you have chose the correct size and color before proceed to check out. This applies for both Regular and sales item(s)
PAYMENT:
• We only accept two modes of Payment. They are Internet Banking and ATM transfers.
• Payment details have to be submitted via the form provided once you make a purchase, and all orders will automatically be cancelled if payment is not received within the timeframe. Cancelled orders cannot be reversed and KNITWORKZ will not be held liable if the payment details are not provided for within this timeframe.
PRODUCTS:
• Colors of product may differ due to color calibration of individual’s computer and it might appear darker in reality due to strong studio lighting used during photo-shoot.
• A difference of 0.5”-1″ between the item(s) received with what was provided in our given measurements may not be considered as a defect.
• Colour may transfer onto other garments, upholstery and bags. Do take note whenever necessary.
• Minor defects such as loose threads, slight misalignment of seams, dropping buttons which can be sewn on, etc will not be considered for exchange/ return/ refund.
